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ITeS & BPO

Customer data privacy meets service efficiency.

Your outsourcing business faces two key challenges - first, highly sensitive customer data that you have been entrusted with, and second, a large headcount across a range of roles. Identity and access management solves both these problems, besides several others.

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The path to Zero Trust security

When it comes to safeguarding sensitive client information at your ITeS or BPO business, the Zero Trust model plugs security gaps and helps you prevent breaches. Identity and access management is central to setting up your zero trust strategy with least-privilege access and role-based or privileged access management.

YWith hundreds or even thousands of employees on your rolls, providing unrestricted access for all users to your customer data assets is a recipe for disaster. As many as 60% of data breaches are the result of insider threats - both malicious and unintentional. Akku lets you limit access for each user to the minimum data they require to perform their role, eliminating a significant portion of your risk.

Maintain tight control over user roles and access permissions to move towards a zero trust security strategy with Akku User Lifecycle Manager.

Secure remote and hybrid operations

When you have employees and agents working across multiple locations and devices, a centralized security system at your office simply doesn't cut it. Control over when, where, and how your team can access the organization's data helps ensure the integrity of access and considerably reduces the possibility of fraudulent or malicious activity.

Allowing members of your team to access the company's data from any device or network opens you up to risks. Akku helps you balance flexibility and efficiency with security by enabling access only from specific whitelisted IP addresses and devices. The platform also allows you to instantly identify and flag suspicious login attempts based on unusual login times or unexpected login locations, to block or challenge such activity.

Enforce tight access restrictions to strike the right balance between security and productivity in today's work-from-anywhere world with Akku Access Manager.

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Enhanced employee productivity

An important cause for lost productivity is the dependence of your users on your IT helpdesk for password recovery and assistance. Users are often stuck being unable to work due to forgotten passwords or locked accounts until the helpdesk is able to help them fix the issue. Providing a self-service method of password or account recovery is a great way to reduce or even eliminate such downtimes.

The other major challenge your employees are likely to face is the need to individually access each of their applications. This means multiple sets of credentials and multiple login actions, and this often directly results in a higher number of insrtances of forgotten passwords or locked access. Akku enables you to provide your users with access to multiple applications with a single set of credentials and a single point of access to streamline the login process and boost productivity for your employees.

Improve ease of access and put your users in control to boost operational efficiency across your workforce with Akku Password Manager and SSO & IdP.

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Streamlined administration processes

Managing user identity credentials for a large team places a significant load on your IT and admin teams. From on-boarding and provisioning through support and operations to deprovisioning and exit, user needs at every stage of the stage of the employee lifecycle require prompt attention, and every intervention costs your organization time and money. And if not managed correctly, these processes can actually give rise to security risks if excessive permissions are provided, or if access privileges are not revoked during an employee's exit.

Your IT and admin teams are involved in creating user accounts, assigning roles and access permissions, modifying privileges through the course of the user's employment, and revocation of access during deprovisioning. Managing password recovery requests is another major drain on your team's time. Akku streamlines each of these processes, saving your organization time and money.

Seamlessly manage user provisioning, roles, and deprovisioning, and eliminate time wasted on password assistance with Akku Cloud Directory and Password Manager.

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Here's What
Our Clients Say

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Jonathan Silver

CEO

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Lorem ipsum dolor sit amet consectetur. Dui nunc amet sapien cras diam morbi viverra orci enim. Est vitae non tellus vitae. Metus odio pellentesque mi interdum in enim. Adipiscing in ultricies lobortis ut et justo risus ultrices.

Jonathan Silver

CEO

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