COVID-19 Business Continuity Management (BCM)
The COVID-19 pandemic is an unprecedented global catastrophe and has brought with it a host of challenges that businesses have never dealt with before - from employee safety to business operations to internal and external communications. Add to this the accompanying government-mandated measures, and you have a situation that is difficult to deal with without a well documented and implemented plan in place.
The Akku BCM solution can help you find and apply clarity in the midst of confusion.
Exercise control through actionable dashboards and workflow automation
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Empower yourself and your organization’s management with well-organized dashboards that track each COVID-19 mitigation protocol you have put in place
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Quickly identify and focus your attention on alerts that require your immediate action
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Stay in charge as Akku automatically triggers workflows customized to your industry’s specific needs
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Avoid compliance violations that can arise as a result of missed incidents or a lack of audit trails if you were to record your mitigation efforts manually
Compile a master data repository and document mitigation plans
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Prepare a master records repository including data on employees, equipment, and other assets
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Integrate this master repository with the company’s SAP or other ERP
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Put in place plans and protocols to stay in control of business operations
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Make use of support from the Akku team in monitoring official governmental and statutory communications and mandates
Safeguard the health and safety of your employees
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Document COVID-19 Response Protocols, with well-defined instructions for every possible scenario including symptomatic or asymptomatic escalations, COVID-19 positive confirmations, quarantine orders, employee treatment, shutdowns, reopening, and contact tracing
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Set up alerts and notifications, incident reporting mechanisms, and broadcast messages
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Build a shared team checklist, create actionable workflows, and generate instant and shareable reports
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Implement employee geo-tagging for contactless attendance and shift management
Maintain close vigilance over operational parameters
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Manage remote teams without disruption, across roles, locations, and activities
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Handle the COVID-19 impact on meetings - consider VoIP, and online video conferencing tools
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Log visits by visitors and external stakeholders
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Manage laptops and end-point devices in both remote and on-prem working modes
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Provide access control if on the cloud
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Clean and ensure each site and work location is up to COVID-19 standards
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Plan to manage critical resources - people, key skills, and equipment - needed to sustain ops
Calibrate customer and vendor communications
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Develop Customer Response Protocols, and instantly access all COVID-19 protocols relevant to customer communication
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Build a list of FAQs for customers to instill confidence
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Create a well-defined path for customer escalations
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Track customer SLAs and ensure adherence to these standards
Demonstrate compliance with statutory mandates
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Ensure that new measures and updates to policies are effectively disseminated to all employees
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Track and confirm that such communications are consumed and complied with in a timely manner by all employees
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Maintain comprehensive logs of every measure taken and action performed towards complying with statutory mandates
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Draw on this verifiable and tamper-proof single source of truth to demonstrate compliance in case of a government intervention