Identity and Access Management Archives

Save Costs and Boost Security with Automated User Provisioning and Deprovisioning

Provisioning and de-provisioning are critical processes in managing access to data and systems within an organization. Proper provisioning ensures new employees receive the access rights they need to perform their jobs effectively. Conversely, de-provisioning ensures access is promptly revoked when an employee leaves the organization, preventing unauthorized access to sensitive information.

Failing to provision or de-provision users correctly results in several issues.

Delays in provisioning mean users don’t have the access they need, and that’s productive time lost
Users with inappropriate access may inadvertently modify or delete important data, leading to inaccuracies
Former employees with lingering access, after they exit the organization, can pose significant security threats, leading to data breaches
Organizations may face regulatory fines and reputational damage if they fail to manage access controls

Most of these problems are caused by a manual process for provisioning and de-provisioning – here’s why.

Time-Consuming Processes: IT teams spend a significant amount of time creating, managing, and disabling user accounts, which can delay access for new hires and leave security gaps when employees depart. A manual process involves multiple steps and approvals, such as filling out forms, sending emails, waiting for responses, and logging into different systems, which can be tedious, repetitive, and prone to delays or failures, especially when dealing with many users or frequent changes. Automated provisioning reduces this process from days to just minutes.
Human Errors: Manual processes are susceptible to mistakes, such as granting incorrect access rights or failing to revoke access promptly. For example, a user may be granted access to a resource they should not have, or a user may be left with access to a resource that they no longer need. These errors can cause security breaches, compliance issues, operational problems, or data leaks.
Lack of Consistency: Ensuring consistent application of access policies is difficult, leading to potential security vulnerabilities. Provisioning done poorly creates problems with employee onboarding and offboarding, thus straining relationships between departments and adding unnecessary stress across an organization. Governance, risk, security, and compliance teams are frustrated when employees have too much access or access they don’t need or, worse when poor offboarding doesn’t remove access for someone who has left the organization.
Lack of auditability: A manual process may not provide a clear and comprehensive record of who has access to what, when, why, and how. This can make it difficult to monitor, review, and report on user activity and access rights, as well as to detect and respond to any anomalies or incidents. Manual processes may fail to meet regulatory requirements for user provisioning and de-provisioning, such as separation of duties, role-based access control, and identity verification.

A manual provisioning and de-provisioning process brings with it certain direct and indirect costs.

Direct Costs: The time and resources required to manage user accounts manually can add up, diverting IT staff from more strategic tasks.
Indirect Costs: Inconsistent access management can lead to security breaches, regulatory fines, and damage to the organization’s reputation.

That’s why it’s time to make the move to automated user provisioning and de-provisioning.

1. Access control in real-time

Automated systems ensure that new employees have instant access to the necessary resources, enhancing productivity from day one. Automated provisioning sets up access and privileges for each resource in the organization based on the employee’s role and company rules. When an admin adds, edits, or removes a user, the system automatically adjusts the access—turning it on, changing it, or turning it off. Similarly, access can be promptly revoked for departing employees, mitigating security risks.

2. Consistent application of policies

Automation enforces consistent access policies across the organization, reducing the likelihood of errors and ensuring compliance with industry regulations. By automatically giving and taking away access based on set rules, it reduces the chance of unauthorized access. This automatic system eliminates human error, lowering the risk of security breaches.

3. Reduction in administrative overhead

By automating repetitive tasks, IT teams can focus on more strategic initiatives, reducing the overall administrative burden and operational costs.

A study by Aberdeen Group found that effective onboarding can improve new hire productivity by 60% and reduce turnover by 50%. Using automation software and remote support, companies can speed up the onboarding process and help new employees get up to speed faster.

4. Minimizing the Risk of Data Breaches

Automated deprovisioning ensures that former employees no longer have access to sensitive data, significantly lowering the risk of data breaches and unauthorized access. According to a Thales report, human actions can compromise security, with 44% of their survey respondents saying they’ve experienced one. In the past year alone, 14% reported a breach.

So how do you choose the right tool to automate user provisioning and deprovisioning?

Integration capabilities: Ensure the tool integrates with your existing systems and applications. This will reduce the time required to set up infrastructure components, such as virtual machines, databases, and networking resources, accelerating time-to-market for applications and services.
Scalability: As your organization grows, the number of access requests will also increase. So, choose a solution that can grow with your organization and adapt to changing needs.
Ease of Use: Look for tools with intuitive interfaces that simplify the setup and management of user provisioning and de-provisioning. Use automated provisioning software that can handle tasks like assigning IP addresses, configuring DNS, and setting permissions for employees and clients. This helps integrate the entire work infrastructure of an organization with just a click.

Automating user provisioning and de-provisioning is a smart investment for organizations looking to enhance security, reduce costs, and improve efficiency. But you need to implement the right automation tools so your organization can ensure immediate access control, consistent policy application, reduced administrative overhead, and minimized risk of data breaches. Our experts at Akku can help you with that. Reach out to us today.

Boost security, streamline operations: Here’s how IAM can help your ITeS/BPO business

In the ITeS and BPO industry, striking the right balance between productivity and security can mean the difference between success and failure. Security breaches can have serious financial and reputational consequences, but at the same time an excessive tilt to security at the cost of efficiency can hurt competitiveness.

Let’s dive a little deeper into the key challenges that most ITeS and BPO businesses face, which find solutions in identity an access management.

High employee turnover

The BPO industry is known for its high employee turnover (some reports peg it as high as 40%). This means a continuous cycle of provisioning, de-provisioning, and updating access for constantly changing staff – a logistical nightmare for your IT admin team, and a high risk for unauthorized access.

Remote work

The pandemic may be behind us, but remote work remains 3-4x as prevalent as it was in 2019. Ensuring secure access is a major challenge this presents because the office firewall just doesn’t cut it anymore. At the same time, applying excessive restrictions across the board often stifles productivity.

Data sensitivity

At most ITeS and BPO companies, there are significant volumes of sensitive client data to be managed. Unauthorized access to this data is a major can result in major erosion of client trust and loss of business.

Complex access needs

Employees often need access to multiple systems and applications, each with different access requirements. Improper manual management of these access rights can lead to errors and security gaps.

Here’s how IAM solves each of these problems.

Automated provisioning and deprovisioning

Advanced IAM systems such as Akku help you automate the process of provisioning, de-provisioning, and updation of user access permissions. When employees join or leave, their access rights are automatically updated, reducing the risk of unauthorized access and ensuring compliance.

This means significant amounts of time saved when new employees join your organization or change roles, with the required access permissions assigned with a single click. And when an employee leaves the company, your administrators no longer need to delete the user from each of your applications separately. With one-click deprovisioning, you save time and ensure no access permissions are accidentally left active which could leave the door open to security risks.

Single Sign-On (SSO)

SSO allows employees to access multiple applications with a single set of credentials. This improves their user experience and efficiency, and also enhances security by reducing the number of credentials that your users need to manage, which could potentially become compromised.

Multi-Factor Authentication (MFA)

MFA adds an extra layer of security on top of your password. This is even more important in remote or hybrid operations where you have no way of verifying that the person logging in with a set of credentials is actually a genuine user. MFA goes a long way toward securing your organization’s sensitive data from fraudulent login attempts with stolen user credentials.

Role-Based Access Control (RBAC)

A comprehensive IAM solution like Akku enables you to enforce role-based access control, ensuring that employees only have access to the information necessary for their roles. RBAC allows you to control what end-users can access by assigning them to roles such as administrator, team lead, executive, or business analyst, for example. Permissions can then be aligned with these roles ensuring job functions can be performed without providing excessive or universal access which opens up security risks.

Secure remote access

When it comes to remote operations, ensuring secure access practices is vital to protect sensitive data and applications. An IAM solution like Akku addresses this in multiple ways.

For example, you can set up an IP-based access restriction to allow access to certain sensitive data only from the office to prevent misuse and ensure security. All other functions can be performed remotely to promote productivity and convenience.

Or access to certain resources can be limited to only whitelisted devices using device-based restriction.

Each user can be limited to access resources relevant to them only during their defined work shift and access can be prevented at other times through time-based restrictions.

And access can even be disabled from other countries to prevent malicious activity originating outside your area of operations through location-based restriction.

Partnering with a service provider such as Akku, which has tailored IAM solutions for the BPO and ITeS industry can help you protect sensitive data and maintain compliance with industry regulations besides enabling streamlined operations and collaboration across departments. Contact Akku today to learn more!

The urgent need for Identity & Access Management at Universities and Educational Institutions

Cyber threats can affect any educational setting, from elementary schools to universities, whether online or brick-and-mortar. Limited resources, budget constraints, outdated software, and inadequate security systems, cause some of the biggest risks.

Education ranks as the fifth most targeted industry for security breaches in the United States, with more than 1600 publicly disclosed cyberattacks on schools between 2016 and 2022. Just last year, a security lapse in India’s Education Ministry app, Diksha, exposed millions of students’ and teachers’ personally identifying information due to an unprotected cloud server storing the data.

With the increasing adoption of technology in education, and even more so after the COVID-19 pandemic, the need for Identity & Access Management (IAM) systems is now vital for security and productivity at educational institutions.

But first, what are the unique challenges in IAM for educational institutions?

Diverse user base

Educational institutions cater to a diverse range of users including students, faculty, staff, administrators, and sometimes even external collaborators. Managing identities and access rights for such a diverse user base can be complex.

Outdated IT systems

Limited IT budgets result in legacy systems that are challenging to maintain, costly to fix, and may lack effective customer service. They also pose security risks due to outdated infrastructure. Users with multiple roles face challenges as each role is treated as a separate ID, leading to multiple credentials and fragmented access.

Remote learning

The rise of remote learning and the prevalence of BYOD or Bring Your Own Device policies have introduced additional difficulties in managing identities and securing access to resources. Educational institutions must ensure secure access to resources from any location and on any device while maintaining data privacy and security.

Data breach risks

Educational institutions handle large amounts of personal and sensitive information, including academic records, personal information, and research data making them prime targets for data breaches. Maintaining data security is essential for building trust and preventing breaches or leaks.

Changing user roles

Colleges and universities frequently onboard and offboard thousands of new users or new students each semester, each of whom require access to university resources before arriving on campus. Also, access for graduating students needs to be disabled promptly. Also, colleges handle transient users on a massive scale, including students taking semesters off and contingent faculty.

Manual provisioning and de-provisioning

Manual provisioning and de-provisioning of user access leads to high costs, security threats, and help desk overload. Manual authorization workflows for user access are prone to delays, mistakes, and compliance/security concerns. IT staff are responsible for frequently authorizing access requests, leading to inefficiencies. Also, there is a lack of auditing.

No integration with cloud-based platforms

Educational institutions face challenges integrating IAM systems with cloud-based platforms. The absence of dedicated IT help desk teams results in an increased workload for IT staff to resolve password and account unlock requests.

How can IAM address these challenges?

Centralized management and access

IAM solutions provide a centralized platform for managing user identities, authentication, and authorization. This helps to streamline user provisioning, de-provisioning, and access management across the institution, reducing administrative overhead.

For users too, with a single sign-on provided by an IAM platform, all applications are brought onto a single platform. This eliminates the hassle of multiple passwords and logins and makes the login process fast and effortless.

Automated provisioning and de-provisioning

A comprehensive IAM solution like Akku automates the process of provisioning and de-provisioning user accounts based on predefined rules and policies.

This ensures users have timely access to resources they need and access is revoked promptly upon role changes or departure from an institution, reducing the risk of unauthorized access. Also, IAM solutions implement role-based access. This granular control ensures users have access only to resources necessary for their job functions.

Learn-from-anywhere security

IAM solutions often go beyond user permissions to access applications. For example, Akku offers extensive access management features that let you permit access to your institution’s resources only from specific whitelisted network IP addresses, or only from whitelisted devices.

Suspicious login attempts can also be identified and flagged when a user attempts to log in from an unfamiliar location or at an unexpected time.

Multi-factor authentication (MFA)

Many IAM solutions offer MFA capabilities, adding an extra layer of security beyond passwords. By requiring users to authenticate using multiple factors such as passwords, biometrics, or one-time codes, MFA helps prevent unauthorized access even if credentials are compromised.

Akku makes implementation of MFA effortless and cost-effective with a range of authentication factors to choose from, including passwordless authentication.

Integration with LMS and other education-specific platforms

IAM solutions integrate with LMS platforms and other applications used in educational settings, which allows for single sign-on (SSO) capabilities, enabling users to access multiple resources with a single set of credentials, thereby enhancing user experience and productivity.

With Akku, the process of integration is effortless with plug-and-play connectors to over 500 popular applications.

Auditing and compliance reporting

An end-to-end IAM solution like Akku provides robust auditing and reporting capabilities, allowing institutions to monitor user activity, track access privileges, and generate compliance reports. Akku’s Smart Analytics dashboard provides clear visibility across the institution’s users as well as intelligent insights on unused application licenses, provisioned user access, and more.

IAM solutions can help educational institutions improve security, streamline administrative processes, and ensure compliance with regulatory requirements, enabling a safer learning environment for students and staff. Akku’s IAM solutions are tailored to meet these unique challenges, so reach out to us today so we can help you stay secure.

A Customized Device-Based Access Control Solution for an Automotive Ancillary Major using Akku

Data security is a critical business priority today – this is especially true for businesses in industries such as manufacturing, where intellectual property as well as customer data are involved.

This was the case for our client too – a leading player in the automotive ancillary manufacturing space. In this blog, we explore their specific challenge in safeguarding their digital assets, and how Akku was able to deliver a customized solution to address the client’s needs.

The Challenge

The client runs regular audits to assess their security posture, and to identify areas where their existing Google Workspace could itself provide adequate security measures in terms of access control.

In one such audit, they identified a critical gap. Employees at the company were increasingly needing to work remotely, but the existing endpoint security solution was only capable of restricting access to the company’s network and disabling all remote access.

Additionally, it was necessary to permit access for any user from any approved company laptop or desktop – a challenge given that the conventional device-based restriction approach generally maps one user to one device.

Akku’s Innovative Approach

Our team at Akku addressed this challenge with a customized device-based restriction strategy.

To allow any user to access applications and data from any of the company’s laptops or desktops, we decided to implement a many-to-many mapping system. This unique solution involved the development of a custom application, the Akku Agent, installed on every whitelisted device.

The Implementation

Through the client’s inventory system, all machine serial numbers were captured and uploaded to Akku. The login process was then revamped to require all users to authenticate via Akku only.

When a user logs in, the Akku Agent now verifies the device’s serial number against the whitelisted devices in Akku, and allows access from any location, including outside the client’s network, as long as the request is made from an approved device.

This solution seamlessly addressed the core challenge of permitting remote user access from approved devices.

Tackling Mobile Access

The next hurdle was controlling mobile access. Based on the Google Workspace plans assigned to the company’s users, the Google Workspace Advanced MDM functionality addressed mobile access control for only a subset of the company’s users.

For all other users, access from any mobile device remained unchecked. Additionally, inventorying all personal devices of employees was impractical.

Akku’s solution was to restrict user mobile access to a controlled number of manually approved devices per user. By default, users were not permitted mobile access. Upon necessity, they could contact the admin to get a device approved, ensuring secure and controlled mobile access. And in case of a change of device, such as on purchase of a new phone, the admin would be able to deactivate access to the old device and enable access to the new device.

The Outcome

By integrating Akku, the client not only overcame the limitations of their existing security system, but also enabled secure remote access for their employees with seamless device-based access control measures.

The solution addressed the unique challenges faced by our client through Akku’s flexibility and our team’s custom development and deployment solution.

Akku’s flexible and innovative IAM solutions can transform your organization’s security landscape too. Talk to us to know more today.

Here’s why your apps built with no-code platforms need an external IAM

Have you heard of no-code application builders? They are ideal for minor applications without heavy technological requirements. These no-code apps can be taken to market much faster, are cheaper to develop and can deliver a great experience in many cases.

However, while they are easy to build and use, securing apps made with a no-code app builder requires an external IAM.

Access management for internal applications

Consider a desktop-based application such as MS Access, which is used for combining, processing and editing large groups of data from different sources. It’s largely being replaced by web-based equivalents. This kind of small internal application has a clear function, and is therefore easy to build using a no-code development tool.

Internal applications such as data management tools, onboarding tools and other HR applications are often considered lower priority as they are purely internal in use. Therefore, low-budget no-code app builder tools are used in these cases.

However, these applications process a great deal of valuable internal data, and it’s important to take their security seriously and guard access to them. That’s why it’s important to implement a strong IAM tool for all your internal-facing applications.

The risk of web-based applications

With web-based apps, whether or not it’s developed with a no-code tool, you have the freedom to deploy the application on cloud servers on flexible pricing models, and access them from anywhere. Since such apps are hosted on the cloud, it can be risky to access them directly without a VPN.

Tiny no-code app builders don’t invest the necessary time and effort into security and privacy, which is why it’s difficult to set up good protection for such apps. Additionally, the user working on a no-code app builder typically doesn’t have the necessary time and knowledge to do so.

Syncing your IAM

While some well-known no-code app builders offer plugins to integrate with external IAM through SAML and OAuth2, others do not. In cases where such plugins exist, you can use any external IAM system.

When the plugins do not exist, however, and especially in cases where you would rather reduce the coding footprint of your project, consider an IAM product like Akku. Since Akku is a customizable solution, you can use it as a gateway for any major or minor internal or external application, even when the app being used does not support SAML, OAuth2 or OIDC.

Your minor internal applications often contain or process the most valuable data at your organization. Protect them with an external IAM that’s easy to set up, integrates with any setup, and restricts access to these key internal corporate resources. Protect them with Akku, the customizable IAM.

The simpler way to manage Remote Employee Onboarding

When onboarding new employees, it’s important to keep the process as simple as possible. When all new user activity occurs in a single system, onboarding, especially remote onboarding, becomes seamless and effortless.

If your onboarding system is integrated with Akku, or if you use Akku itself as the onboarding system, this system becomes the first point of engagement for the user with the organization. Every step of the onboarding process is guided by this tool. Since it collects all the user data requested at the very beginning of the interaction with the new employee, Akku becomes the single source of truth for the entire career journey of the employee.

The onboarding process

Once the employee has been recruited, they are instructed to create an Akku account using their personal email address. A website link is then sent to the employee’s personal email id. Upon clicking on this link, the employee is led to a portal where they can begin onboarding by requesting their new corporate credentials.

Once they receive their new credentials, users log on to the same system using their corporate email address and password. On the same landing page, they see the list of guidelines to be followed, documents to be submitted with deadlines, date and location of reporting, how and what to do upon joining the organization, and more. All details are shared in a single window, often including a downloadable offer letter.

A single source of truth

Since the onboarding process for all employees is undertaken through a common digitized system, Akku becomes a ‘single source of truth’ for all information related to each employee.

This makes onboarding seamless from the documentation perspective, as the new employee has to upload documents to a single location, and all departments involved can access them directly, as and when needed.

Similarly, since provisioning happens through Akku, access to all relevant software and other digital assets is also granted effortlessly through a single application. Not only is provisioning seamless, but authorized managers across departments can also view details pertaining to the new employee via Akku’s dashboards, as it is the single source of information about the new team member.

Remote onboarding

This kind of single-window onboarding is extremely valuable to employees working remote or hybrid, as most of their interaction with the organization will be virtual. An efficient onboarding process makes a great first impression. It shows that as an employer, you consider employee support to be a tech priority.

Much of the Know Your Employee (KYE) documentation can (or sometimes, should) be completed before the employee actually joins the organization. Since the portal is open at any time and can be accessed from anywhere, remote document collection (in the form of soft copies) is seamless. This is especially important and useful for employees working remotely, as they may not be located in the same area as your office and could need to travel to visit the office to submit hard copies.

Similarly, since employees are also offered virtual orientation, knowledge transfer and access provisioning, remote onboarding becomes easier.

Benefits to remote employees

Seamless documentation: As discussed earlier, since Akku is a single source of truth, all documentation takes place virtually through the portal itself.
Seamless provisioning: As an Akku-based onboarding system of this kind is a single source of truth in the organization, employees do not have to go outside the system to upload data and documentation about themselves, nor to access relevant information, knowledge, or relevant assets.
Seamless knowledge transfer and training: Akku is integrated with a communication system to push messages and communiques to users. Using this tool, orientation, knowledge transfer and initial training can take place through the system itself.
Seamless reporting: The same tool provides user activity monitoring as well, for the duration of onboarding and orientation, since it tracks the progress of the new employee through the predefined process. Akku can directly intimate HR, reporting manager and head of department regarding the progress of the employee through the KYE process via the system dashboards.
Seamless identity management: Since Akku is a full-fledged IAM, the new employee can directly be provisioned with access to all required software and other assets through Akku itself. At the same time, account credentials for single sign-on (SSO) can also be directly generated.

Automated, single-window onboarding for remote employees makes the process significantly more efficient, especially for large enterprises with a huge number of employees joining per day. Single-window reporting is also a feature that smaller businesses find extremely useful, as it makes user management much more efficient for small HR teams.

Wondering how to make your onboarding process more efficient? Take it digital with Akku. Contact our team today to discuss how to get started.

Identifying Training Opportunities and Boosting Productivity with a User Activity Monitoring (UAM) tool

User Activity Monitoring tools (UAMs) have a bad rep, with many employees believing that they are used by employers for the sole purpose of spying on them. While this may actually be true in some cases, there are so many ways that a UAM can be of real value to an organization – for both the management and the employees.

Helping you to identify training opportunities for your employees is among the most important benefits that using a UAM can provide. Gallup found that “hope for career growth opportunities is the number one reason people change jobs today”. By offering training to your top talent, you can upskill them and prepare them for new roles and responsibilities.

Do your employees have the skills they need?

Gartner found that “58% of the workforce will need new skill sets to do their jobs successfully”. However, do you know which employees are up-to-date in their skills, and which ones need upskilling or reskilling?

Similarly, you recruit candidates with the skills and expertise that you require for the organization, but you may request your employee to take on slightly different tasks from time to time.

As a manager, you would ask the employee if they have the skills to take on the task. However, new employees or those being considered for promotion may not be comfortable with replying honestly in the negative.

In such a situation, what does the employee do?

What usually happens in such a situation is that the employee accepts the new responsibility and agrees to deliver within the defined turnaround time. They then log on to Google to find out how to perform the task!

The worst part is that as management, all you know is that your team member is not meeting their commitments. You may think they’re lazy or inefficient. There’s a tendency to put more pressure on them, resulting in unnecessary stress and employee burnout.

Even if you have product management tools where the team logs time spent on different sub-tasks, they’re not likely to log research time. After all, they are trying to hide from management the fact that they lack the required knowledge or skills!

How can you solve this problem?

Use a User Activity Monitoring (UAM) tool to understand how the employees are performing. For instance, Akku’s UAM proxy reads users’ app activity, including which websites they are visiting and how long they’re spending time on sites like Google, Stack Overflow or Stack Exchange.

Akku then shares reports on the relevant data. By studying these reports, you can see which employees are spending an unusual amount of time on Google and other work-oriented research. You then understand that they need more training on specific subjects, and can plan reskilling accordingly.

Using a UAM right

UAMs are often used by managers to snoop on their employees and penalize them for slacking or for time away from their device. As a result, employees try to work around the system to maintain their privacy.

A UAM is not about policing employees’ time – it’s about productivity. User activity monitoring, when it’s done right, is of great benefit to both employee and employer. Prioritize productivity by identifying skilling opportunities and delivering appropriate training content to your employees who need it, when they need it.

Work with Akku to implement UAM and improve organization productivity. Schedule a consultation with us for more information.

When should you implement an IAM solution?

In which stage of the user or employee lifecycle should an IAM solution ideally be implemented? The answer is: Right at the beginning, during onboarding. When the IAM is implemented early, it becomes part of the organization’s culture and ethos.

Provisioning and onboarding

Access to necessary applications and data needs to be provisioned as soon as the employee is onboarded. When an IAM is not used, access may be provisioned improperly with the intent to keep track manually and perform proper provisioning later.

For enterprise-level organizations with a huge number of employees, this causes issues at a later stage, as you may not have a proper record of the rights provided to each individual. When access provisioning is done properly with an IAM, access privileges will be tracked automatically to keep track of what access is and is not given to each employee.

Redundant data capture is also a real problem as the same data is entered by the new employee in the HRMS and then in the IAM for provisioning. By using a single platform, the redundancy is eliminated.

Single-platform onboarding

Instead of onboarding through multiple tools such as an HRMS or ERP, you can complete onboarding through a single platform – an IAM, such as Akku. You can also integrate your HRMS with Akku’s REST API, if you prefer. When using Akku for onboarding, your employees can upload all required induction documents through the IAM dashboard itself. This could include proof of identity documents, experience certificates, etc. Akku also allows you to set deadlines and schedule reminders for each employee.

Why choose Akku?

Many businesses choose to work with Active Directory to simplify onboarding. However, there are certain issues with AD, including non-seamless remote working and of course, the enterprise-level costing.

Additionally, in as much as 50-70 percent of cases, in our experience, employees are brought in via a different tool and then asked to provide details on IAM as well. Instead, you can streamline the process with Akku, a tool that allows single-point data capture for onboarding.

How does a true PAM work?

A Privileged Access Management (PAM) solution helps to secure and control privileged access to critical software and assets. Credentials and specific levels of access to various applications are provided through the PAM.

Usually, organizations implement PAM only for authorization and de-authorization of access to the apps. For instance, let’s say a new employee needs access to Gmail, Jira, and your CRM. Typically, organizations only provide access when the employee joins, and revoke it when he or she leaves. This can be done by a simple Identity and Access Management (IAM) solution – however, a PAM can do much more. (Quick side note: Akku serves both PAM and IAM needs.)

Here are some of the key functions that a PAM solution generally serves.

1. Assigning specific rights and access privileges

On each SaaS platform, what rights does each employee have? For example, take the CRM. Can they add and delete workflows? Is an individual user to be a super-administrator? Do they need to be allowed only to create contacts, but disallowed from editing or deleting?

Access may also be changed for the employee as they grow within the organization. When the employee is promoted, they may get additional responsibilities. For instance, a sales executive may not be allowed to edit contacts, but once promoted as a sales manager, this permission may become necessary.

You need not go to the CRM to make these changes – you can do so directly from your PAM platform. An IAM and PAM tool (like Akku) will allow you to manage changes to access permissions such as these from a single dashboard, with a single click.

2. Deprovisioning access

The day an employee leaves an organization, the IT team usually uses their generic IAM to revoke access to all SaaS apps (Gmail and Freshdesk, for example).

However, by doing this, only the IAM gateway to the app is deactivated: the license on the application itself remains. That means that the subscription charges continue on, as well, unless you go to the SaaS platform and delete the license there.

A true PAM directly deletes the license on Gmail or Freshdesk as well. It also follows the same exit procedure as that of the app itself. For instance, Gmail allows you to back-up email data to an email account of your choice before deleting the account. A professional IAM and PAM tool like Akku does the same, following the same laid-down process of the application.

By directly deleting the license on the application platform itself, you can be sure that you won’t waste money on subscription charges due to human error. This kind of automation is essential for enterprise-level customers. As they have a huge number of licenses, it is impossible to manually track the licenses in use and those no longer required. As a result, enterprises may realize that such a costly error has occurred only after subscription fees have built up!

The PAM also prompts you when you’re not using a license, upon which you can delete the license through the PAM.

Akku is a customizable IAM and PAM solution with user-friendly features that can be configured based on your specific requirements. Our team is well equipped to help you implement PAM at your organization and get the most out of it. Let’s talk.

Think beyond Active Directory for hybrid working

In 2020, the pandemic had a major impact on security and cyberattacks. The year saw the highest number of data breaches and cyberattacks in decades. In India alone, more than 1.1 million cyberattacks were reported in 2020, almost three times the number reported in 2019.

The new norm of work-from-home, paired with the Great Resignation, made cybersecurity even more challenging for enterprises. There was a steep increase in staff turnover and that came with access and privilege requests – all to be administered remotely.

On-prem IAM solution

The traditional, on-premises model for cybersecurity was to implement a solution like Active Directory (AD). This identity and access management solution helped to regulate device and user authorization through password policies and account privilege policies.

Many organizations (approximately 90% of the Global Fortune 1000 companies, says Frost & Sullivan) for identity and access management. Active Directory works on the enterprise network to manage the organization’s devices based on company policies for software and content access, password creation and maintenance, and other security requirements.

It pushes these enterprise policies securely to all network devices. It offers several advantages, primarily control and fast access to information. However, implementation of AD infrastructure in an organization requires proper planning and investment, and that can prove expensive depending on how many systems are being managed. AD depends on the office network and is located in the server room on the office premises.

Working remotely with AD

When using an on-prem IAM solution like Active Directory (AD), users sign on to the single AD portal to access their data and applications. The only way to sign on to AD is via the organization network.

During the pandemic, enterprises suddenly moved to remote working – rendering the on-prem solution useless. Suddenly, users needed to log on to their network from a remote location, through a VPN. The investment in multiple VPN licenses would result in a huge expense, while free or open-source VPNs could lead to security vulnerabilities themselves! This also created an additional step in the log-in/access process.

In addition, since the AD infrastructure depends on the office network and is entirely located in the company’s server rooms, it requires on-premises monitoring and maintenance by at least two trained technicians.

Azure AD

Microsoft understood that these problems could be faced by pandemic-stricken users of AD, and recommends that in such cases, Azure AD (the cloud version of Active Directory) may be used. However, Azure AD is associated with high initial CAPEX and ongoing maintenance costs and requires training for the technicians to be able to manage it.

These expenses are hard to justify, for businesses that had already invested in AD – typically, AD costs a significant amount of time and money. Some small and medium businesses simply could not afford the fresh costs, and instead looked for workarounds that potentially resulted in new vulnerabilities.

So are your only options expense, operational difficulties, or potentially vulnerable workarounds?

Opt for customized IDaaS

With a custom IDaaS (Identity as a service) solution, you gain the flexibility and usability of Azure AD, at a cost that suits your needs. Service providers like Akku offer complete automation of the identity and access management function, on any device accessing enterprise assets, from anywhere.

On-prem is old-school; the future is the cloud. Consider a cloud-native IAM solution like Akku, that’s completely customizable to your requirements. It’s more cost-effective and hassle-free. Contact our team to learn more.