Powerful data privacy and enhanced productivity
for a leading KPO service provider

One of India’s largest BPO/KPO organizations needed to ensure the security of
the highly sensitive healthcare data under their management.

The Challenge

Handling sensitive medical data requires secure processes that comply with stringent regulations including HIPAA in the USA.

Manual management of password assistance requests from employees was costing the IT administration team dozens of person-days each month.

Visibility into user access was limited, and transparency was further reduced with multiple employees sharing the same computers across shifts.

With a large and geographically distributed workforce of over 8000 members, implementing a single unified access management solution was a major challenge.

In short, our client needed to implement an identity and access management solution to enhance data security and privacy, eliminate wasted manual effort, and comply with statutory requirements.

SOLUTION

Akku’s Solution

Akku’s Solution

  • A time-based access restriction based on the shift timings of each user was configured to automatically log out users at the end of their shift timing.
  • The IP addresses of each of the client’s office locations were whitelisted through Akku’s IP-based restriction functionality, to permit access to sensitive patient or customer data only from the organization’s offices.
  • Multi-factor authentication was set up to reinforce security during login.
  • Akku’s automated password manager functionality was deployed to provide self-service password setting and recovery by users.
  • A standards-compliant password policy was applied to ensure users would set strong passwords and also reset their passwords periodically.
  • Google Workspace and other internal applications were integrated with Akku through readymade connectors to provide a robust single sign-on.

Real-world Outcomes

By automatically logging out users at the end of their shifts, overlap of access between users sharing the same computers is avoided. This prevents the next user from accessing any of the previous user’s data, ensuring no user has more access than they really need.

For our client, ensuring the security of sensitive medical data for their customers was of paramount importance. By restricting users to accessing this data only through the company’s secure internal office networks, the possibility of data breaches or misuse is minimized.

The IT admin team makes significant savings of time and resources with the burden of password recovery and assistance removed from their responsibilities.

Users and admins save time on one-click application access and single-point access management, respectively.

With the implementation of Akku, our client achieved all of their objectives of data security, compliance, and productivity.

TRY IT

Here's What
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Jonathan Silver

CEO

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Jonathan Silver

CEO

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