Students needed to access multiple university applications, each with separate login credentials

Passwords were frequently forgotten or confused between applications, resulting in a large number of support calls to recover passwords

Students were often unable to register for courses on time at the start of semesters due to passwords forgotten during term breaks, resulting in a poor user experience (UX), and even more support calls

With over 3000 users and 10+ applications, the number of credentials for the IT admin team to create and manage was very large

User accounts were often created with weak default passwords which were not changed by users, resulting in security gaps

There was also a tendency for students to set simple passwords that were easy to remember but also easily compromised, which further increased security risks

Access security was an increasingly high priority for the university as student strength and the volume of personal data under management increased each year