If you lead an IT/ITeS company, you already know the importance of coordination and communication between teams and individual employees. A successful project life cycle involves multiple stakeholders, carrying out their unique designated roles in keeping with the product’s planned time-to-market.
Preventing delays in delivery is crucial to client satisfaction as is delivering a product that functions without any technical glitches. And to achieve such a seamless delivery, you need teams that are highly connected and an operational system that flows from one stage of the life cycle to the next with little manual intervention.
Operations team members in IT/ITeS companies usually spend 2-3 hours daily in administrative work and in coordinating responses
Team leads and managers spend over 1-1.5 hours daily in removing hurdles, addressing incidents, and tracking performance
For one of our clients in the technology sector, we found that over 3,360 hours per month were spent by employees on phone calls, emails, follow-ups, and reporting as part of a typical project life cycle.
The lack of centralized access to data and applications also adds to the amount of interruptions and delays, affecting productivity and impacting costs as well. And all this was even before the pandemic added to complexity in collaboration.
Akku BCOR brings together multiple tools that help IT/ITeS companies to streamline operations and operational communications, as well as manage tasks, tickets, and data efficiently. It addresses both common and unique problems faced by companies in the industry through:
A centralized, transparent, and closed-loop system that engages employees better and reduce coordination costs
Integrated workflows made possible by automation and the integration of applications to reduce manual intervention and prevent delays
A unified repository that can be accessed from anywhere, by different stakeholders for uninterrupted progress
Task management and incident management tools that offer better visibility into performance management and cut down troubleshooting time
savings from centralized employee engagement data, reduced errors, and trend analysis
of man hours saved per year driving productivity gains
reduction in operations capacity
reduction in unproductive administrative & co-ordination costs