If you lead an IT/ITeS company, you already know the importance of coordination and communication between teams and individual employees. A successful project life cycle involves multiple stakeholders, carrying out their unique designated roles in keeping with the product’s planned time-to-market.
Preventing delays in delivery is crucial to client satisfaction as is delivering a product that functions without any technical glitches. And to achieve such a seamless delivery, you need teams that are highly connected and an operational system that flows from one stage of the life cycle to the next with little manual intervention.
Operations team members in IT/ITeS companies usually spend 2-3 hours daily in administrative work and in coordinating responses
Team leads and managers spend over 1-1.5 hours daily in removing hurdles, addressing incidents, and tracking performance
For one of our clients in the technology sector, we found that over 3,360 hours per month were spent by employees on phone calls, emails, follow-ups, and reporting as part of a typical project life cycle.
The lack of centralized access to data and applications also adds to the amount of interruptions and delays, affecting productivity and impacting costs as well. And all this was even before the pandemic added to complexity in collaboration.