Akku BCOR acts as an end-to-end incident tracking and support ticketing tool that can be used by your customer-facing and internal support teams.
From raising tickets to tracking them and ensuring that they are closed within SLAs, you can do them all with Akku BCOR. Use Akku independently or by plugging in information from your existing ticketing system.
Allow users to create tickets or create them on their behalf (if they call your support staff)
Create clearly defined SLAs, including how and to whom different tickets are routed to and when they can be escalated
Benefit from pre-existing ticket and SLA formats/templates for on-the-go support and productivity
Generate daily, weekly or monthly reports on demand along with details of tickets raised, addressed, resolved, escalated, and so on